Refund policy

RETURN, REFUND AND CANCELLATION POLICY

Last updated: September 13, 2026

Thank you for purchasing from BusinessIQ Studio.

BusinessIQ Studio provides digital products, including Excel dashboards, business templates, AI prompt packs, guides, downloadable files, and other digital products. We do not currently sell physical products.

DIGITAL PRODUCTS

All digital products are delivered electronically. Once your payment is successfully processed, you will receive access to the purchased digital product through the delivery method specified on the product page or in your order confirmation.

Because digital products can be downloaded, accessed, or copied immediately after purchase, we generally do not accept returns or provide refunds for change of mind, accidental purchases, or dissatisfaction after the digital product has been accessed or downloaded.

REFUNDS MAY BE CONSIDERED IN THE FOLLOWING CASES

We may provide a refund or other appropriate resolution if:

• You were charged more than once for the same purchase due to a payment or technical error.
• You purchased the same digital product more than once by mistake.
• The purchased file is materially defective or corrupted and we are unable to provide a working replacement.
• You purchased a product but did not receive access because of a technical issue on our side and we are unable to resolve the issue.
• A refund is required under applicable law.

Where appropriate, we may first offer a replacement file, corrected version, or alternative solution before issuing a refund.

NON-REFUNDABLE SITUATIONS

Refunds generally will not be provided for:

• Change of mind after purchase.
• Failure to review the product description, features, compatibility, or requirements before purchasing.
• Personal preference regarding the product.
• Products that have already been successfully downloaded or accessed, except where a refund is required by applicable law or there is a qualifying technical or duplicate-payment issue.
• Failure to use the product after purchase.

PRODUCT COMPATIBILITY

Customers are responsible for reviewing the product description and stated software/system requirements before purchasing. For example, if a product requires Microsoft Excel 2021 or Microsoft 365, customers should ensure that their system supports the product before purchasing.

CANCELLATION

Orders for digital products generally cannot be cancelled once payment has been successfully processed and digital access or delivery has begun.

If you believe an order was placed in error, please contact us as soon as possible. We will review the circumstances and determine whether a cancellation or refund is possible.

HOW TO REQUEST SUPPORT OR A REFUND

If you experience a problem with a purchase, please contact us at:

Email: businessiqstudio@gmail.com

Please include your order number, the email address used for the purchase, the product name, and a description of the issue. Where relevant, you may also provide screenshots or other information that helps us investigate the problem.

We will review requests on a case-by-case basis and aim to respond within a reasonable period.

STATUTORY RIGHTS

Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that you may have under applicable consumer protection or other applicable laws.

POLICY UPDATES

We may update this Return, Refund and Cancellation Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.